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FAQ

How do I receive my order?

Steven Michael has partnered with Fine Art America/Pixels.com to fulfill all orders.  FAA is one of the largest, most-respected giclee printing companies in the world with over 40 years of experience producing museum-quality prints. All orders are shipped within 2-4 business days with a 30 day money back guarantee.

What type of quality can I expect?
  • You will receive museum-quality prints
  • All prints are produced on state-of-the-art, professional-grade Epson printers.
  • Acid-free papers and canvases with archival inks
  • Your prints will last a lifetime without fading or loss of color
What is the return policy?
  • If you’re not happy with a purchase that you made, for any reason, you can return it within 30 days of the order date. As soon as it arrives, we’ll issue a full refund for the entire purchase price, including the outgoing shipping charge. Please note – FAA does not reimburse the return shipping charge unless the return is due to a defect in quality.
When will my order ship?

All orders ship within 2-4 business days.

What should I use to hang my print?

Your print will be delivered to you “ready to hang” with pre-attached hanging wire, mounting hooks, and nails.

What options do I get for Canvas Prints?

Glossy Finish – With a glossy finish formula specially designed for pigmented inks, this canvas lovingly recreates the texture and reflectivity of oils on canvas. It also lends a fine art feel to photographs. Glossy Canvas has a slightly warm tone and is made from an acid-free poly/cotton blend.

Matte Finish – The texture and weight of this canvas brings fine art reproductions one step closer to the originals, while the matte finish gives them a softness that invites attention. Matte Canvas has a bright white tone and is made from an acid-free poly/cotton blend.

Museum Wrap (White Sides)
Gallery Wrap (White Sides)
Gallery Wrap (Black Sides)
Gallery Wrap (Mirrored Sides)
all with Framing Options

Matte Canvas is better for high-contrast images containing a wide array of color combination.

Glossy Canvas is better for more muted colors.

Do you offer Framed Prints?

We stock over 250 different frames which can be used to create museum-quality masterpieces from any print. All framed prints are assembled, packaged, and shipped by our expert framing staff within 3 – 4 business days and arrive “ready to hang” with pre-attached hanging wire, mounting hooks, and nails. Our wholesale buying power allows us to offer frame prices which are typically 25 – 40% less than retail frame shops.

What options do I have for Acrylic Prints?

Bring your artwork to life with the stylish lines and added depth of an acrylic print. Your image gets printed directly onto the back of a 1/4″ thick sheet of clear acrylic.

The image is the art – it doesn’t get any cleaner than that!

All acrylic prints ship arrive “ready to hang” with four aluminum mounting posts (Option #1) or hanging wire (Option #2).

The high gloss of the acrylic sheet complements the rich colors of any image to produce stunning results.

There are two different ways to mount your acrylic print.

Option #1 (Mounting Posts) – Attach your print to your wall with four aluminum mounting posts. The cylindrical cap of each mounting post can be removed, allowing you to thread a small screw along the center axis of the of post and into the wall. When you’re finished, simply reattached each cap, and you’re done. The mounting posts act as stand-offs and keep your print separated from the wall by 1″. All of the required mounting hardware (i.e. posts, screws, and wall anchors) is included with your print. Click here for mounting details.

Option #2 (Hanging Wire) – With this option, your acrylic print is attached to a 1/4″ thick black board which has a wooden frame and hanging wire attached to the back. There are no metal mounting posts at the corners. Simply put a nail in your wall, hang your print from the hanging wire, and you’re done. Due to the thickness of the black board and mounting frame, your print is separated from the wall by 1.50″.

What options do I have for Metal Prints?

Bring your artwork to life with the stylish lines and added depth of a metal print. Your image gets printed directly onto a sheet of 1/16″ thick aluminum.

The aluminum sheet is offset from the wall by a 3/4″ thick wooden frame which is attached to the back. The wooden frame includes a hanging wire for easy mounting on your wall (see photo on the left).

All metal prints arrive “ready to hang” with mounting hooks and nails.

Metal prints are extremely durable. They’re lightweight. They won’t bend, and they’re water resistant.

The high gloss of the aluminum sheet complements the rich colors of any image to produce stunning results.